CustomHR has developed a series of people management workshops that focus on the management task that most of us find difficult, managing people. From experience we have devised our workshops to run as in-house half day sessions, this minimises the disruption the training has on the day to day operations of the organisation. In addition we run our people management workshops fortnightly, this ensures the learning experience results in positive sustained change. Between workshops we set tasks, at the start of each workshop there is a period of reflection on the previous session and a discussion on how participants have put new learning into practice.
Before starting on a training programme we will spend some time with the business leader to ensure the correct and appropriate workshops are included and that the course is tailored to your needs. We also aim to use your policies, procedures and staff handbooks as reference throughout the training.
We recommend our full programme of seven workshops as this covers all the fundamentals of managing people. However if you do not operate an appraisal system, for example, we understand that this may not be relevant. How we deliver our workshops.
CustomHR provides people management training on the following topics
• HR for Non HR Managers
• Leadership and Management Styles
• Recruitment and Selection
• Disciplinary and Grievance
• Performance Appraisal – Getting it right
• Change Management, Leading Change
• Personal Effectiveness
The aim of this workshop is to give participants an understanding of how employment law and good HR practices effect their role as a people manager.
Topics covered are:
• Basic Employment Law and how it relates to the role of a supervisor.
• Understand company policies and procedures and how they are integrated in the normal day to day activities
• Discrimination Law and the Equality Act
• Terminating employment fairly
• Employment acts
• The role of a manager as the employer
• Overview of the ACAS code of practice, disciplines and grievances.
• Understanding Employment Tribunals
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The aim of the workshop is for line managers to understand different types of leadership and management styles and how they are used in the role of a people manager: From this delegates will then learn how to tackle difficult people issues and increase the performance of their team.
Topics covered are:
• Gaining buy in from the team
• Communicating the message
• Effective listening skills
• Understanding different management styles and when to use them
• Management v Leadership
• Recognising their own style of management
• Absence management
• Dealing with difficult situations
• Tackling lateness
• Improving team performance
• Dealing with an under performer
• Dealing with bullying and harassment
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The aim of this workshop is to give the Managers an understanding of how to manage and effectively fill vacancies with high performing individuals.
Topics covered are:
• Attracting the right candidate
• Methods of recruitment
• Preparing for selection interviews
• Using job descriptions and person specifications
• Structuring an interview plan
• The interview environment
• Styles of interview – one-to-one, panel etc
• Conducting successful interviews
• Active listening and questioning techniques
• Interview review – assessments and evaluations
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The aim of this workshop is for managers to learn how to carry out fair disciplinary hearings that tackle poor performance, unacceptable behaviour and misconduct. The workshop will also give managers an understanding of how to address employee grievances.
Topics covered are:
• Why we have disciplinary rules
• Gathering the information
• What constitutes gross misconduct
• Investigating facts
• TU and fellow worker responsibility
• Internal Dispute Resolution
• Questioning and listening skills
• Planning and conducting a structured, participative discussion
• Reviewing current compared to previous performance
• Stages of disciplinary and summary effects
• Dealing with conflict during hearings
• When to stop the process and hand it over to higher authority
• How to deliver the decision
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The aim of this workshop is for managers to learn and practice the skills required to plan for and hold effective staff performance meetings and appraisals.
Topics covered are:
• The purpose and benefits of appraisals and reviews
• Aligning appraisals with organisational success
• Gathering the information needed and drafting an appraisal plan
• Understanding competencies for staff development
• Questioning and listening skills
• Overcoming resistance; handling un-cooperative individuals
• Identifying the cause of poor performance
• Addressing issues of poor performance confidently
• Setting SMARTER objectives
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The aim of this workshop is for line managers to learn how to anticipate change, adapt to change quickly, enjoy change and be ready to lead and manage change quickly again and again.
Topics covered are:
• Why do things keep changing?
• Delegate’s experience of change.
• Models of change (Analysing the present, visioning the future)
• The most common errors (J P Kotter)
• Kurt Lewin’s three phase change
• Barriers to change and overcoming them
• Planning change
• Adapting to change (Dr Spenser Johnson)
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The aim of this workshop is for line managers to learn how to become a more effective manager of people by learning how personal effectiveness improves our own performance.
Topics covered are:
• Positive impact
• Setting goals
• Creating win – win relationships
• Planning for personal success
• Workplace Etiquette's
• Communication
• Time Management
• Stress Management
• Conflict resolution
• Addressing Emotions at Work
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Delivery:
Our workshops can be delivered as half-day sessions with morning sessions starting at 9:30am and afternoon sessions starting at 2pm. This allows any attendees to deal with any daily management issues prior to attending a training session. Also by restricting the training to half days with up to 8 delegates for each session, managers are not away from their work pace for too long.
It is preferable for training to be delivered at the customers location, however we can also run these sessions for up to 6 delegates at our offices near Southampton or a convenient location near to the customer.
CustomHR operates in a business focused way linking people performance to bottom line savings. We train, coach and empower managers to get the best out of their teams and motivate their employees to maximise profit margins. We ensure that all managers operate within the realms of employment law reducing liability claims against the organisation.
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